Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays The shipping cut-off time is 3pm CST. Orders placed after 3pm CST will be processed the next business day. All shipping dates are pending credit card verification for in-stock merchandise. Please allow 1-2 business days for your order to process before it is shipped.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
If we anticipate a longer lead time, it will be noted in the item description.
Shipping rates & delivery estimates
Shipping is free.
All shipments will ship via LTL Carrier.
Delivery delays can occasionally occur.
Hampel ships to addresses within the continental U.S., Hawaii & Alaska.
- Orders cannot be shipped to PO Boxes
- Shipping available to the 50 United States. Currently, we do not ship to U.S. Territories.
- Orders only ship on business days, which are Monday-Friday
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
One of the advantages of your Ultimate Chicken Coop purchase is that it will arrive to you in one box as opposed to multiple boxes! Two boxes if you order the Coop and Run combo. As such, the box size only permits us to ship to you via LTL carriers.
Please note that LTL Carrier will contact you with a delivery time once they are within 24 hours of your location. Additionally, drivers are not required to unload the product from their truck. This is the owners responsibility. The carton holding the coop weighs approximately 100 lbs. but is easily handled by 2 individuals. So, call a friend and make preparations to retrieve the coop when you hear from the carrier.
Customs, Duties and Taxes
Hampel is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
In the unlikely event that the shipping carton or product is damaged during transit, please note this on any receipt that you sign with the carrier and contact us so that we can work with you and the carrier to resolve the matter.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
- You will receive your order anywhere from 5-10 business days from the date that it is shipped out, not the date the order is placed.
- After your payment is authorized and verified, it can still take up to two business days to process your order in our warehouse.
- Business days do not include weekends or holidays. Orders placed on Friday after 12pm CST or over the weekend will begin processing on the following Monday.